Mobile App Setup & Live Chat Instructions

Use your business profile to connect your mobile app to the website and start live chat conversations with customers.

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Tip: Your mobile app and website should both use the same business profile code so chat activity stays linked to the same company.

1. Confirm your business profile

Make sure your business profile is created and the profile code is available. This code links the mobile app to your website chat and customer activity.

Profile code: YOUR_PROFILE_CODE

Business profile: Not available

2. Add the business profile link to your app

In your mobile app settings or configuration screen, add the business profile code exactly as shown. This ensures chat requests route correctly to the right company profile.

  • Open your mobile app settings or the admin section.
  • Find the field for Business Profile Code or Profile ID.
  • Paste YOUR_PROFILE_CODE into that field.

3. Point your app to the website chat widget

If the app supports website integration, use the same site URL and profile code used for your website chat widget.

  1. Use the website base URL: https://techlinehub.com.
  2. Set the chat endpoint to your website's chat widget configuration.
  3. Ensure the app sends messages using the same business profile and profile code.

4. Start live chats with clients

Once setup is complete, the mobile app can start live chat sessions with customers through your business profile.

  • Open the live chat section in your mobile app.
  • Select the active business profile or enter the profile code.
  • Begin chatting with visitors and leads that connect through your website.

5. Verify in the dashboard

Check the business dashboard for chat conversations and customer activity.

Dashboard access

Go to your CRM dashboard and confirm the profile is active.

Chat activity

Confirm new chat sessions appear under the business profile inbox.