What we collect

We collect information that helps us deliver services, support your needs, and protect your account. This may include:

• Contact details such as name, email address, phone number, and postal address
• Verification information like national ID or passport number
• Service usage, registration details, and communication history
• Special information only when required, such as health or biometric details

How we use it

Your information is used to provide and improve our services, manage accounts, and communicate updates:

• Deliver the products and services you request
• Verify identity and prevent fraud
• Send important account and service notifications
• Enhance our systems, support, and customer experience

Security

We use technical and organizational safeguards to keep your personal information secure. Access is limited to authorized personnel who need it to fulfill service requests.

Sharing

We share information only when needed to support our services or comply with legal requirements. This includes:

• Internal teams and service providers acting on our behalf
• Regulatory or legal authorities when required by law
• Partners that support core business operations

Your rights

Where local law permits, you can:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Ask us to delete or restrict processing of your data
• Opt out of marketing communications

Contact us

We may update this policy periodically. The latest version is always available on our website.